FOR CONTINON CUSTOMERS


Our approach is designed to help you get up and running faster, reduce delivery risks, and ensure clear ownership throughout your implementation and ongoing operations.

Clear Ownership

Know exactly who is responsible at every stage—reducing confusion, delays, and implementation risk.

Faster onboarding

Get up and running quickly with structured, step-by-step guidance from day one.

Structured Support

Benefit from a clear, reliable support process with proactive follow-ups and expert assistance.

Flexible Delivery Options

Scale your implementation with certified partners when needed—without losing control or visibility.

Continuity

Work with a dedicated contact who understands your setup and ensures continuity across all phases.

Predictable Outcomes

Plan with confidence thanks to a structured approach that minimizes surprises and keeps delivery on track.

For prospective partners


Big or small, we have room for you!

Partnership Levels


Partner level indicates scope of delivery and responsibility, not exclusivity.


Premium Partner

Leads regional delivery and sales
Owns full implementation responsibility
Coordinates Gold and Silver partners
Ensures consistent delivery across the region

Gold Partner

Delivers implementations end-to-end
Provides training and client enablement
Supports go-live and adoption
Works within defined project scope

Silver Partner

Supports smaller or focused implementations
Contributes within available capacity
Collaborates with higher-tier partners
Delivers targeted services where needed

Preferred Partners


We partner with specialists across key industries to deliver integrated solutions.


Cloud Services Providers

You provide Cloud Services, continON, and support for your clients.

Consulting Companies

You help your clients digitalize, optimize, and automate business processes with continON.

HR & Payroll Services

Improve your services, reduce costs, and increase client satisfaction with continON.

New-Found Businesses

You are founding a new company to sell, implement and support continON.


What continON related services can we offer as partners?

Consulting
Provide continON users with expertise in business process automation and optimization in compliance with standards and best business practices.

Implementation & Support
Implement and Support continON users throughout your region of coverage.

Sales & After-Sales
Become a continON representative and provide our clients with licenses and license renewal services.


See Benefits

For prospective partners

What partnership involves


Partners support delivery and operations based on defined scope and readiness. The programme is structured around customer support quality — not exclusivity or volume targets.

Portfolio expansion

Extend your service offering with an innovative, flexible solution aligned to your clients' needs.

Partner licences

Licences included for internal use, enablement, and delivery preparation.

Onboarding resources

Access to brochures, training materials, and structured onboarding documentation.

Partner portal

Portal access to manage clients, track delivery scope, and collaborate with continON.

Regional delivery scope

Defined coverage area alongside other partners, matched to your available capacity.

Scalable collaboration

Structured model enables larger implementations even with limited internal resources.

Partner presence indicates regional delivery capacity and local support options.

Partner Coverage
Active partner presence
Scroll or pinch to zoom · Click a marker for details

Frequently Asked Questions


For continON customers

Who is responsible for what (continON vs partner vs customer)

continON provides the software platform and product support.
Partners can provide optional implementation and operations support, depending on the agreed scope.
Responsibilities are clarified upfront so delivery, operation, and escalation paths remain predictable.

Do we need a partner to start using continON

No. Many organisations start directly with continON and add partner support when needed.
If you prefer implementation guidance or local support capacity, partners can be included as an optional delivery model.

What does partner support typically include during implementation

Partner support can include rollout planning, configuration guidance, migration support, training and go-live assistance—based on an agreed scope.
The exact deliverables depend on your rollout complexity, timeline, and internal capacity.

How does onboarding and rollout guidance work

Onboarding is structured around defined steps (setup, enablement, validation) to reduce uncertainty.
If partner support is included, responsibilities and deliverables are aligned to milestones and acceptance points.

How does ongoing operation support work after go-live

Operational support can cover user enablement, process adjustments, incident handling coordination, and continuous improvement—depending on your needs.
Support can be scaled up or down as your organisation stabilises.

How does escalation work if something gets stuck

Escalation paths are clarified upfront.
Product-related issues go through continON support; delivery scope topics go through the assigned partner support path—while keeping a clear point of contact for continuity.

How do we select and scope partner delivery support

Partner support is scoped based on your rollout needs (modules, locations, integrations, timeline).
You can request support options and define which parts are handled internally vs externally before committing.

What access do partners get to our data, and how is it controlled

Access depends on the agreed delivery scope and is limited to what is required to perform the support tasks.
Access roles and boundaries should be defined before implementation work starts and reviewed as the rollout progresses.

Can we change partners or reduce support later

Yes. Support is designed to remain flexible over time.
You can adjust the level of external support based on internal capability, operational maturity, and change volume.

How do we request implementation or operations support

Use the "Discuss Implementation Support" CTA on this page.
We will clarify your rollout context and propose a support setup aligned with your scope and timeline.

For prospective partners

What does it mean to be a continON partner

Partners support organisations during implementation and operation—based on defined delivery scope.
The partner programme is designed to ensure predictable delivery support options for customers.

What partnership levels exist, and what do they represent

Levels indicate scope of delivery and responsibility (not exclusivity).
They reflect capability depth and delivery readiness for different rollout complexity and support needs.

What is expected from partners at each level

Expectations are aligned with delivery scope: implementation capability, support readiness, and customer delivery practices.
Specific requirements and evaluation criteria are provided during the application and onboarding process.

How do we apply to become a partner

Use the "Apply to become a partner" CTA.
You will be asked for basic company information and delivery capability details to start the evaluation.

What does the evaluation and onboarding process look like

The process typically includes capability review, alignment on delivery scope, and onboarding to tools/resources.
The goal is consistent delivery quality and clear collaboration practices.

What enablement and resources are available to partners

Enablement may include documentation, guidelines, and access to relevant partner resources depending on scope.
Details are shared once the application process starts.

Do partners get access to a portal, and what is it used for

Yes, partner portal access supports collaboration and access to partner-related resources.
Portal access is separate from customer usage and depends on programme participation.

Is partner programme "subscription" related to continON product subscriptions

No. Partner programme participation is separate from continON product subscriptions.
If "subscription" terminology is used in the programme context, it refers only to partner programme terms.

Can we start with a smaller scope and expand later

Yes. Many partners start with a defined scope and expand as delivery capability and customer demand grow.
Level changes reflect increased responsibility and readiness—not exclusivity.

Who do we contact if we have questions before applying

Use the partner contact option on this page or the application entry point.
We can clarify fit, scope expectations, and the onboarding steps before you commit.

Contact


If you have any further question send us an email and we will get back to you as soon as possible!

Available: MONDAY - FRIDAY from 8AM TO 5PM CET

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